Terms & Conditions

These Terms and Conditions apply to the use of Sheds Supply and to purchases made through our website.

By visiting our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before using our website or purchasing from us.

Website Use

You agree to use our website only for lawful purposes.

You must not use our website in a way that may damage, disrupt, overload, or interfere with the website, its security, or its normal operation.

We may update, suspend, or remove parts of the website at any time without prior notice.

Products

We aim to display product information, descriptions, prices, images, dimensions, and availability as accurately as possible.

Product colours, finishes, and appearance may vary slightly depending on screen settings, photography, lighting, or manufacturing differences.

Customers are responsible for checking product details, dimensions, delivery requirements, and suitability before placing an order.

Orders

After placing an order, you will receive an order confirmation email.

An order confirmation email confirms that we have received your order. It does not guarantee that the order has been accepted or dispatched.

We reserve the right to cancel or refuse an order if:

• The product is unavailable
• Payment cannot be verified
• The delivery address is incomplete or outside our delivery area
• There is a pricing, product, or stock error
• We suspect fraudulent or unauthorised activity
• We are unable to fulfil the order for any other reasonable reason

If an order is cancelled after payment has been taken, a refund will be issued to the original payment method.

Pricing and Payment

All prices are shown in GBP (£) unless stated otherwise.

Prices may change at any time, but changes will not affect orders that have already been placed and accepted.

Payment must be completed at checkout before an order can be processed.

We use secure third-party payment providers to process payments. We do not store full debit card or credit card details on our own servers.

Delivery

Orders are normally processed within 1–3 business days after payment has been successfully received.

After dispatch, delivery usually takes 5–7 business days.

Business days are Monday to Friday, excluding weekends and UK public holidays.

Delivery times are estimates and may vary depending on courier availability, delivery location, product size, weather conditions, public holidays, or events outside our control.

Customers must provide a complete and accurate delivery address at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

For full delivery details, please refer to our Shipping Policy.

Large Item Delivery

Some products, including sheds, garden storage units, and large outdoor items, may require specialist courier delivery due to their size or weight.

Customers are responsible for ensuring that the delivery address is accessible and suitable for large-item delivery.

If the courier is unable to complete delivery because of access restrictions, incorrect address details, or customer unavailability, additional delivery charges may apply.

Cancellations

You may request to cancel an order before it has been dispatched.

To request a cancellation, please contact us as soon as possible at support@shedssupply.co.uk with your order number.

If your order has already been processed, packed, dispatched, or handed to the courier, cancellation may no longer be possible. In that case, you may need to follow our return process after receiving the item.

Returns and Refunds

Customers may request a return within 14 days of receiving their order.

Returned items must be unused, in their original condition, and complete with all parts, accessories, manuals, and fittings.

Refunds are processed after the returned item has been received and inspected.

If approved, refunds will be issued to the original payment method. Please allow 3–5 business days for the refund to appear in your account after processing, depending on your bank or payment provider.

For full details, please refer to our Refund Policy.

Damaged, Faulty, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, faulty, incorrect, or missing parts, please contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the item
• Photos of the packaging
• A short description of the issue

After reviewing the issue, we may offer a replacement, replacement parts, repair solution, refund, or another suitable resolution.

This does not affect your statutory rights.

Product Availability

Product availability may change without notice.

If a product becomes unavailable after you place an order, we will contact you as soon as possible to offer a suitable solution, such as waiting for restock, choosing an alternative product, or receiving a refund.

Accuracy of Information

We aim to keep all website information accurate and up to date.

However, errors may occasionally occur, including errors in product descriptions, prices, images, availability, or delivery information.

We reserve the right to correct errors, update information, or cancel orders affected by obvious errors.

Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and delivery information
• Checking product details before ordering
• Ensuring the product is suitable for their intended use
• Ensuring delivery access is available for large items
• Inspecting items after delivery
• Contacting us promptly if there is an issue with an order

Intellectual Property

All content on our website, including text, images, logos, graphics, product descriptions, layout, and website design, is owned by or licensed to Sheds Supply unless otherwise stated.

You may not copy, reproduce, distribute, or use our website content for commercial purposes without written permission.

Limitation of Liability

We are not responsible for losses caused by events outside our reasonable control, including courier delays, weather conditions, system interruptions, supplier delays, public holidays, or other unexpected circumstances.

Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so.

Privacy

We collect and use customer information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.

Changes to These Terms

We may update these Terms and Conditions from time to time.

Any changes will be posted on this page. The updated version will apply from the date it is published.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be handled according to the applicable laws and courts of England and Wales.

Contact Us

For questions about these Terms and Conditions, orders, delivery, returns, or general enquiries, please contact us:

Email: support@shedssupply.co.uk
Phone: +44 7828 741802

Correspondence Address:
1 Peach Street
Newbury
Berkshire
United Kingdom
RG40 1XJ

Business Information

Trading Website: Sheds Supply
Website: https://shedssupply.co.uk/
Company Name: SHEDS ALIVE LIMITED
Company Number: 11297589
Email: support@shedssupply.co.uk
Phone: +44 7828 741802