Payment Policy

This Payment Policy explains how payments are accepted, processed, and secured when customers place an order through Sheds Supply.

Accepted Payment Methods

We accept secure payment methods displayed at checkout.

Accepted payment options may include:

• Visa
• Mastercard
• American Express
• Maestro
• Other payment methods shown at checkout, where available

All available payment methods will be clearly displayed before you complete your purchase.

Currency

All prices on our website are displayed in British Pounds Sterling (GBP £) unless stated otherwise.

The total order amount, including any applicable shipping charges, will be shown clearly at checkout before payment is completed.

When Payment Is Taken

Payment is taken at the time your order is placed.

Orders cannot be processed, prepared, or dispatched until payment has been successfully completed and confirmed.

After payment, you will receive an order confirmation email with your order details.

Payment Security

Payments are processed securely through trusted third-party payment providers.

We do not store full credit card or debit card details on our own servers.

Our website uses secure checkout technology to help protect customer payment and personal information during the order process.

Failed or Declined Payments

If your payment is declined or cannot be completed, please check that:

• Your card details are correct
• Your billing address matches the card provider’s records
• Your bank or card provider has authorised the transaction
• There are sufficient funds available
• Your card is enabled for online purchases

If the issue continues, please try another payment method or contact your bank/card provider for more information.

Payment Verification

For customer protection and fraud prevention, some payments may require additional verification by the card provider, bank, or payment processor.

If additional checks are required, your order may not be processed until payment has been successfully verified.

Order Confirmation

Once payment has been successfully completed, an order confirmation email will be sent to the email address provided at checkout.

Please check your order confirmation carefully and contact us as soon as possible if any details are incorrect.

Refunds

Approved refunds are processed back to the original payment method used at checkout.

Please allow 3–5 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank or payment provider.

For full return and refund details, please refer to our Refund Policy.

Payment Problems

If you experience a payment issue while placing an order, please contact our customer support team and include as much detail as possible, such as:

• Your name
• The email address used at checkout
• The product you were trying to purchase
• Any error message shown at checkout

Please do not send full card numbers or sensitive payment details by email.

Contact Us

For payment questions or order support, please contact us:

Preferred Contact Method: Email
Email: support@shedssupply.co.uk
Phone: +44 7828 741802

Correspondence Address:
1 Peach Street
Newbury, Berkshire
RG40 1XJ
United Kingdom.

Business Information

Trading Website: Sheds Supply
Website: https://shedssupply.co.uk/
Company Name: SHEDS ALIVE LIMITED
Company Number: 11297589
Email: support@shedssupply.co.uk
Phone: +44 7828 741802