FAQs

How can I contact Sheds Supply?

The preferred contact method is email.

Email: support@shedssupply.co.uk
Phone: +44 7828 741802

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM, excluding weekends and UK public holidays.

How long does order processing take?

Orders are normally processed within 1–3 business days after payment has been successfully received.

Business days are Monday to Friday, excluding weekends and UK public holidays.

How long does delivery take?

After your order has been processed and dispatched, delivery usually takes 5–7 business days.

Delivery times may vary depending on the delivery address, courier availability, product size, public holidays, or circumstances outside our control.

Do you deliver outside the United Kingdom?

No. Sheds Supply currently delivers to addresses within the United Kingdom only.

We do not currently offer international delivery.

How will I know when my order has been dispatched?

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information where available.

Tracking details may take some time to update after the courier has collected the order.

Can I change my delivery address after placing an order?

Please contact us as soon as possible at support@shedssupply.co.uk if you need to change your delivery address.

We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been processed, packed, dispatched, or handed to the courier.

Can I cancel my order?

You may request to cancel an order before it has been dispatched.

Please email support@shedssupply.co.uk with your order number as soon as possible. If the order has already been processed or handed to the courier, cancellation may no longer be possible.

What is your return period?

Customers may request a return within 14 days of receiving their order.

Returned items must be unused, in their original condition, and complete with all parts, accessories, manuals, and fittings.

How do I request a return?

To request a return, email support@shedssupply.co.uk with:

• Your order number
• The email address used at checkout
• Your full name
• The reason for the return
• Photos if the item is damaged, faulty, incorrect, or missing parts

Please contact us before sending any item back so we can provide the correct return instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or not as described.

Return shipping costs are non-refundable unless the return is due to an error on our side.

When will I receive my refund?

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method. Please allow 3–5 business days for the refund to appear in your account, depending on your bank or payment provider.

What should I do if my item arrives damaged?

Please inspect your order as soon as it arrives.

If your item arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the damaged item
• Photos of the packaging
• A short description of the issue

This helps us review the issue quickly and arrange the appropriate solution.

What should I do if I receive the wrong item?

Please email support@shedssupply.co.uk with your order number, photos of the item received, and a short description of the issue.

Our support team will review the case and provide the appropriate next steps.

Do you offer exchanges?

Direct exchanges are not guaranteed for all products.

If you need a different item, please contact us. Depending on stock availability and order status, we may advise you to return the original item and place a new order.

Where can I find your business information?

Our business information is shown below for transparency.

Business Information

Trading Website: Sheds Supply
Website: https://shedssupply.co.uk/
Company Name: SHEDS ALIVE LIMITED
Company Number: 11297589
Email: support@shedssupply.co.uk
Phone: +44 7828 741802